My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT ( 5 Stars) and Submit. 2.If the printer driver is installed in Windows 8, and if Windows 8 is upgraded to Windows 8.1 while keeping the printer driver installed, Enable bidirectional support in the printer properties may be deselected, disabling detection of the ink level, etc. If the issue persists, or you have any questions, please be back and let me know. In Windows Update, update the OS and Internet Explorer to the latest version. On the Install the printer driver page, select the printer manufacturer and model, and then click Next.įollow the on screen instructions and let me know if the issue persists. On the Choose a printer port page, make sure that the Use an existing port option button and the recommended printer port are selected, and then click Next. In the Add Printer Wizard, select Add a local printer. In Devices and Printers window, right click on the printer name and select Remove Device.
Click View Devices and Printers, listed under Hardware and Sound. Please right click on Start button and select Control Panel.
I am Shefin and I look forward to helping you with your issue today.
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